
I-E67-TB82FF-2A February 13, 2002
4
SIMPLE FAULT FINDING
If the transmitter does not appear to be working satisfactory, carry out the following troubleshooting checks before
contacting your nearest Service Center or Factory Representative.
If the instrument is to be returned for repair, ensure that it is adequately packed using the original polystyrene box or
high-density chip foam. The Return Materials Authorization (RMA) number must be sent with the instrument.
Equipment returned to ABB Inc. with incorrect or incomplete information may result in significant delays or
non-acceptance of the shipment. At the time the RMA number is given, an estimate of the repair costs will be
provided, and a customer purchase order will be requested. The RMA and purchase order numbers must be
clearly marked on all paperwork and on the outside of the return package container (i.e., packing box).
Equipment needed:
FOUNDATION Fieldbus configuration software or communication Host/System
Check power supply voltage,
ripple, and available current.
Repair or replace power
supply.
Check power supply voltage
and available current.
Repair or replace power
supply.
Check for high power cabling
and equipment by transmitter
and sensor cabling.
Reroute cabling or provide
better shielding.
Check voltage and current at
transmitter.
Ensure minimum voltage and
current requirements are met.
High, Low or Irregular Process Variables No Output
Faulty
Check transmitter and sensor
connections for any liquids,
oils, scales or corrosion.
Clean connections or replace
cabling.
Check sensor for scale,
coating, and proper function.
Clean sensor and verify
performance with buffers or
standards.
Present
Present
Check transmitter and sensor
cabling for nicks, cuts, and
shorts.
Repair or replace cabling.Present
Present
Correct configuration
information.
Check transmitter configuration
for proper settings.
Faulty
Check transmitter for proper
function.
Replace faulty components or
entire transmitter.
Check process conditions are
within the operating range of
the transmitter.
Contact Factory for an
alternative device or sensor.
Faulty
Faulty
OK
OK
OK
OK
OK
OK
OK
Contact Factory
Ensure fieldbus wiring is valid
or replace faulty component.
Check fieldbus cabling, power
supply conditioner, and
terminators.
Reseat the Bezel Assembly.
Check Bezel Assembly to
ensure it is properly seated.
Check transmitter connections.
Ensure all connections are
securely made.
Faulty
Faulty
Faulty
Faulty
Faulty
OK
OK
OK
OK
Contact Factory
Since the transmitter has an integral display, diagnostic codes are shown in the secondary display region when
interrogated using the FAULT Info key. In addition, the transmitter status is available through most configuration or
system/host tools.
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